shipping policy

Shipping Policy

At MatsNotreDame, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping services, and optional Shipping Insurance.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Every order is carefully reviewed and prepared before shipment to ensure quality and accuracy.

Orders are typically processed within 1–3 business days.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Delivery Times

Our standard estimated delivery time is 5–15 business days, depending on your destination and local carrier services.

Please note that delivery estimates are not guaranteed and may occasionally vary due to factors beyond our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Other unforeseen logistical disruptions

We appreciate your patience should unexpected delays occur.

Shipping Costs

We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.

There are no standard shipping fees charged at checkout unless an alternative shipping option is specifically selected.

Placing an Order

Ordering from MatsNotreDame is simple:

  1. Select the products you wish to purchase and add them to your shopping cart.

  2. Proceed to checkout and carefully review your billing and shipping information.

  3. Complete your payment using one of our secure payment methods.

  4. Receive an order confirmation by email.

  5. Once your order has shipped, you will receive tracking details whenever available.

Tracking Your Order

After your order has been dispatched, a tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after shipment.

If you have not received tracking information within a reasonable period, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

MatsNotreDame cannot be held responsible for delays, failed deliveries, or additional costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect postal codes

  • Incorrect recipient information

If an order is returned because of incorrect shipping information provided by the customer, additional shipping or administrative fees may apply before reshipment.

Shipping Insurance

For additional peace of mind, customers have the option to purchase Shipping Insurance during checkout.

Shipping Insurance provides protection against eligible shipping issues, including:

Lost Packages

If your insured package is confirmed as lost during transit, we will arrange a replacement shipment after completing our investigation with the shipping carrier.

Damaged Deliveries

If your insured order arrives visibly damaged, defective, or opened during transit, we may replace the affected items after reviewing the submitted evidence.

Filing a Shipping Insurance Claim

To submit a claim, please contact us within 7 days of the delivery date or expected delivery date.

Please include:

  • Your order number

  • Tracking number

  • A description of the issue

  • Clear photographs of any damaged items or packaging (if applicable)

Once your claim has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement shipment where applicable.

Shipping Insurance Exclusions

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer.

  • Packages marked as successfully delivered by the shipping carrier but later reported as stolen.

  • Delivery delays caused by customs authorities.

  • Delays resulting from weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.

  • Claims submitted outside the required reporting period.

Customs and Import Procedures

International shipments may occasionally be subject to customs inspections or import procedures imposed by local authorities.

Any delays resulting from customs clearance are outside the control of MatsNotreDame.

Customers are responsible for complying with the import regulations applicable in their country.

Customer Support

If you have any questions regarding shipping, delivery, tracking information, or Shipping Insurance, please contact our customer support team.

MatsNotreDame

Email: notredamemats01@gmail.com

We are always happy to assist you and will respond as quickly as possible.