Privacy Policy

At MatsNotreDame, protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit our website, create an account, place an order, subscribe to our newsletter, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal information is:

MatsNotreDame

Email: notredamemats01@gmail.com

As the controller, MatsNotreDame determines how and why your personal information is processed in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian privacy legislation.

2. Secure Website

To protect your personal information, our website uses Secure Socket Layer (SSL) encryption. This technology encrypts the communication between your browser and our servers, helping to prevent unauthorized access to confidential information such as personal details and payment information.

You can verify that your connection is secure by checking for the padlock icon and the "https://" prefix in your browser's address bar.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on our customers as defined under Article 22 of the GDPR.

3. Information We Collect

When you browse our website, we may automatically collect certain technical information required for the proper operation and security of our services.

This information may include:

• Your IP address (where applicable, anonymized)

• Browser type and version

• Device information

• Operating system

• Date and time of your visit

• Pages viewed

• Referring website

• Session information

• Diagnostic and security logs

This information is collected automatically through server log files and similar technologies.

The legal basis for this processing is our legitimate interest under Article 6(1)(f) GDPR in maintaining website security, preventing fraud, improving website performance, and ensuring system stability.

4. Cookies

Our website uses cookies and comparable technologies to improve your browsing experience and provide essential website functionality.

Cookies are small text files stored on your device that help us recognize your browser during future visits.

We may use several categories of cookies, including:

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled.

Examples include:

• Shopping cart functionality

• Secure login sessions

• Checkout processes

• Fraud prevention

Functional Cookies

These cookies remember your preferences, such as language settings or previously entered information, allowing us to personalize your browsing experience.

Analytical Cookies

Analytical cookies help us understand how visitors interact with our website by collecting anonymous statistical information.

These insights allow us to improve website usability, loading speed, navigation, and overall customer experience.

Marketing Cookies

With your consent, marketing cookies may be used to display advertisements that are more relevant to your interests across third-party platforms.

These cookies may also help us measure the effectiveness of advertising campaigns.

You can modify or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. Contacting Us

If you contact us by email or through one of our contact forms, we will process the personal information you voluntarily provide.

This information may include:

• Name

• Email address

• Telephone number

• Order number

• Message content

• Any attachments you choose to provide

We process this information solely for the purpose of:

• Responding to your inquiry

• Providing customer support

• Handling complaints

• Processing return requests

• Fulfilling contractual obligations

The legal basis for this processing is either:

• Article 6(1)(b) GDPR (performance of a contract); or

• Article 6(1)(f) GDPR (our legitimate interest in responding to customer inquiries).

We retain correspondence only for as long as necessary to resolve your request or comply with applicable legal obligations.

6. Customer Accounts

If you create an account with MatsNotreDame, we may collect information such as:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Purchase history

• Account preferences

Your account enables faster checkout, order tracking, and easier management of future purchases.

You may request deletion of your account at any time by contacting us at:

notredamemats01@gmail.com

We will delete or anonymize your account information unless we are legally required to retain certain records for tax, accounting, fraud prevention, or regulatory purposes.

7. Email Marketing

If you choose to subscribe to our newsletter, we may use your email address to send you updates about new arrivals, promotions, special offers, and other marketing communications related to MatsNotreDame.

You will only receive promotional emails if you have provided your consent where required by applicable law.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly at notredamemats01@gmail.com.

Once you unsubscribe, your email address will be removed from our marketing list within a reasonable period, unless we are legally required to retain it for another purpose.

8. Order Processing

To complete your purchase and fulfill your order, we process personal information necessary for:

• Processing payments

• Confirming orders

• Shipping products

• Providing delivery updates

• Customer support

• Managing returns and refunds

• Fraud prevention

• Complying with legal obligations

Depending on your order, we may process:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment details

• Order history

• Delivery information

This processing is necessary for the performance of our contract with you under Article 6(1)(b) GDPR.

9. Payment Providers

Payments made through our website are securely processed by trusted third-party payment providers.

We do not store your complete payment card information on our servers.

Only the information required to complete your transaction is shared with the selected payment provider.

Payment providers process your information under their own privacy policies and in accordance with applicable data protection laws.

10. Shipping Partners

To deliver your order, we may share the necessary shipping information with our logistics and delivery partners.

This information may include:

• Full name

• Delivery address

• Email address

• Telephone number

• Order details

This information is used solely for shipping, delivery tracking, and customer service.

11. Website Analytics

We may use website analytics tools to better understand how visitors interact with our website.

These tools may collect anonymous information such as:

• Pages visited

• Time spent on pages

• Browser information

• Device type

• General geographic location

• Website performance data

This information helps us improve our website, optimize performance, and enhance the customer experience.

Where required by law, analytics cookies are only activated after obtaining your consent.

12. Advertising and Remarketing

With your permission, we may use advertising technologies that allow us to display personalized advertisements on third-party platforms.

These technologies help us:

• Measure advertising performance

• Show products relevant to your interests

• Improve marketing campaigns

• Reduce repetitive advertising

You may disable advertising cookies at any time through your browser settings or cookie preferences.

13. Social Media

Our website may contain links to social media platforms.

If you interact with our social media pages or share content through these platforms, your information may also be processed according to the privacy policies of those providers.

We encourage you to review the privacy policies of any third-party platforms you use.

14. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access

• Data loss

• Alteration

• Misuse

• Disclosure

• Destruction

While no online system can guarantee absolute security, we continuously monitor and improve our security measures to reduce potential risks.

15. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill contractual obligations

• Provide customer support

• Process returns

• Comply with tax and accounting requirements

• Prevent fraud

• Resolve legal disputes

• Meet regulatory obligations

Once retention is no longer required, personal information will be securely deleted or anonymized.

16. Your Rights Under the GDPR

If you reside within the European Economic Area, you have several rights regarding your personal information.

These rights include:

• The right to access your personal data.

• The right to request correction of inaccurate information.

• The right to request deletion of your personal information where legally permitted.

• The right to restrict processing in certain circumstances.

• The right to object to specific processing activities.

• The right to data portability.

• The right to withdraw previously given consent at any time.

• The right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at:

notredamemats01@gmail.com

17. International Data Transfers

Some of our service providers may process personal information outside Belgium or the European Economic Area.

Whenever international transfers occur, we ensure that appropriate safeguards are implemented to protect your information in accordance with the GDPR.

18. Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate parental consent, we will delete the information as soon as reasonably possible.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes.

The latest version will always be published on this page together with the updated revision date.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

MatsNotreDame

Email: notredamemats01@gmail.com

We will make every reasonable effort to respond to your request as quickly as possible and in accordance with applicable data protection legislation.