Returns & Refund Policy
Returns & Refund Policy
At MatsNotreDame, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
By placing an order through our website, you confirm that you have read, understood, and accepted this Returns & Refund Policy.
Order Confirmation
By completing your purchase, you acknowledge and agree that:
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You have reviewed and accepted this Returns & Refund Policy.
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You understand and agree to follow our return procedure.
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In the event of a payment dispute or chargeback, this policy, together with your order details and communication history, may be used as supporting documentation.
Return Eligibility
Eligible products may be returned within 30 days of the delivery date.
To qualify for a return, the following conditions must be met:
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The item must be unused, unworn, and unwashed.
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The product must be returned in its original packaging whenever possible.
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The item must be in the same condition in which it was received.
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Products showing signs of misuse, damage, excessive wear, or unauthorized alterations may not qualify for a refund.
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Customers are responsible for the return shipping costs unless otherwise required by law.
Once your return has been received, it will generally be inspected and processed within 7 business days.
How to Request a Return
To begin a return request, please email us within 30 days of receiving your order at:
Please include:
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Your order number
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Full name
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Shipping address
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Reason for the return
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Photos of the product if it is damaged or defective
After reviewing your request, we will provide detailed return instructions.
Please do not send any products back without prior authorization, as unauthorized returns may be refused.
For your protection, we recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photographs or a short video showing the problem
Once your claim has been reviewed, we may offer one of the following solutions:
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A replacement product
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A full or partial refund
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Another appropriate resolution depending on the circumstances
In some situations, returning the damaged item may not be necessary.
Replacement orders are generally processed within 7–14 business days after approval.
Lost Shipments
If your package appears to have been lost during transit, please contact us as soon as possible.
Include:
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Your order number
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Tracking number
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Any relevant delivery information
We will investigate the shipment with the carrier and, where appropriate, arrange either a replacement or a refund.
If a shipment is refused, remains uncollected, or is returned due to an incorrect shipping address supplied by the customer, administrative and return shipping costs may be deducted from the refund where legally permitted.
Order Cancellations
Orders may be cancelled before they have entered the shipping process.
Because our fulfillment process begins quickly, we cannot guarantee that cancellation requests received after processing has started can be accommodated.
If your order has already been dispatched, you may request a return after delivery in accordance with this policy.
To request a cancellation, please contact:
Refunds
After your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be issued using the original payment method.
Depending on your payment provider, it may take several business days before the refunded amount appears in your account.
Original shipping charges, expedited shipping fees, customs charges, duties, and return shipping costs are generally non-refundable unless otherwise required by applicable law.
Chargebacks
If you experience any issue with your order, we kindly ask that you contact us before initiating a payment dispute or chargeback.
Our customer support team will work with you to find a fair and timely solution.
If a chargeback is initiated, we may provide relevant documentation to the payment provider, including:
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Order confirmation
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Shipment tracking information
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Customer correspondence
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Supporting photographs where applicable
Important Information
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Return shipping costs are the responsibility of the customer unless otherwise required by law.
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Delivery delays caused by customs authorities or shipping carriers are beyond our control.
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Certain hygiene-sensitive products may not be eligible for return if opened or used.
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Returns that do not comply with this policy may not qualify for a refund.
Contact Us
If you have any questions regarding this Returns & Refund Policy or require assistance with a return, please contact us.
MatsNotreDame
Email: notredamemats01@gmail.com
Our customer support team will be happy to assist you as quickly as possible.